Terms & Conditions

Last Updated: July 2026

Welcome to JLHGEXPRESS LLC (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website (https://jlhgexpressstore.com/), our e-commerce store, and any related wholesale or retail services we provide.

By accessing our website, registering for an account, purchasing retail products, or entering into a wholesale purchasing partnership with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not access or use our website or services.

1. Company Overview & Scope of Business

JLHGEXPRESS LLC is a registered U.S.-based wholesale distributor and retail reseller headquartered in Houston, Texas. We specialize in sourcing, distributing, and reselling authentic consumer merchandise across multiple categories, including Health & Beauty, Personal Care, Household Essentials, Grocery, Toys, Tools & Auto, and General Merchandise.

We operate strictly within compliant distribution pipelines, serving individual retail consumers, commercial businesses, independent retailers, and third-party fulfillment centers (including Amazon FBA prep facilities) throughout the United States.

2. Eligibility & Account Registration

  • Age Requirement: By using our website, you represent and warrant that you are at least 18 years of age or the age of legal majority in your jurisdiction.

  • Account Security: When registering for a retail shopping account or a wholesale/B2B purchasing account, you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

  • Wholesale & Supplier Accounts: Business entities applying for wholesale purchasing accounts or brand distribution partnerships may be required to submit additional verification documents, including a valid Employer Identification Number (EIN), Business License, or State Resale Certificate.

3. Product Authenticity, Descriptions & Pricing

  • 100% Genuine Products: We are committed to maintaining the highest standards of integrity. We source our inventory exclusively from authorized manufacturers, legitimate distributors, and reputable wholesalers. We guarantee that all products distributed by JLHGEXPRESS LLC are 100% authentic.

  • Product Descriptions: We strive to ensure that all product descriptions, images, ingredients, and specifications on our website are accurate and up to date. However, manufacturers may occasionally alter product packaging or formulations without prior notice.

  • Pricing & Availability: All prices are listed in U.S. Dollars (USD). Product pricing, bulk discounts, and inventory availability are subject to change without notice. We reserve the right to correct any typographical errors, inaccuracies, or omissions related to pricing or availability at any time.

4. Orders, Payment & Acceptance

  • Order Acceptance: We reserve the right to refuse, limit, or cancel any order placed with us at our sole discretion. This includes orders that appear to be fraudulent, orders violating brand distribution policies, or orders exceeding available inventory levels.

  • Payment Methods: For retail purchases and approved online transactions, we offer secure checkout and accept major payment methods, including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment must be successfully authorized and processed prior to order dispatch.

  • Wholesale & B2B Billing: Commercial wholesale orders, multi-case buys, and palletized shipments may be subject to separate invoicing, wire transfer requirements, or customized commercial payment terms as outlined by your dedicated account manager.

5. Brand Protection, MAP Policies & Authorized Resale

  • Respect for Brand Guidelines: As a responsible wholesale distributor and retail reseller, JLHGEXPRESS LLC strictly respects and adheres to all brand-owned Intellectual Property (IP) rights, distribution agreements, and Manufacturer Minimum Advertised Price (MAP) policies.

  • Wholesale Partner Compliance: Business buyers purchasing wholesale inventory from us for resale agree to conduct their business in a lawful and ethical manner, respect brand-specific marketing guidelines, and comply with all applicable third-party marketplace regulations.

6. Shipping, Fulfillment & Transfer of Title

  • Shipping Policy: Our shipping times, carrier partnerships, bulk freight guidelines, and FBA preparation protocols are governed by our official Shipping Policy.

  • Risk of Loss: All purchases made through JLHGEXPRESS LLC are shipped pursuant to a shipment contract with established U.S. carriers (e.g., UPS, FedEx, USPS, DHL, and commercial LTL freight providers). Title and risk of loss for ordered merchandise transfer to the buyer upon our delivery of the physical goods to the carrier.

7. Returns, Refunds & Discrepancies

  • Policy Application: All retail returns, wholesale shortage reports, damaged goods claims, and refund requests are governed by our official Return & Refund Policy.

  • B2B Bulk Sales: Please note that standard wholesale and bulk orders are final sale and subject to specific notification windows (within 48 hours of delivery) for transit damage or fulfillment discrepancies, as detailed in our Return & Refund Policy.

8. Intellectual Property & Website Content

All content, design features, text, graphics, logos, button icons, images, audio clips, and software displayed on this website are the property of JLHGEXPRESS LLC or our licensed product suppliers and brand partners, and are protected by United States and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, distribute, or display any part of this website without our express written permission.

9. Disclaimer of Warranties & Limitation of Liability

  • As-Is Basis: This website and all products offered through it are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, unless specifically highlighted by the original product manufacturer.

  • Limitation of Liability: To the fullest extent permitted by applicable law, JLHGEXPRESS LLC, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or connected with your use of our website, your inability to use the services, or any products purchased from us.

10. Governing Law & Dispute Resolution

These Terms & Conditions, and any separate agreements whereby we provide you services or sell you merchandise, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal disputes, claims, or proceedings arising out of or related to these Terms or your business relationship with JLHGEXPRESS LLC shall be brought exclusively in the state or federal courts located in Harris County, Houston, Texas.

11. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those revisions.

12. Contact Information

If you have any questions, legal concerns, or inquiries regarding these Terms & Conditions, please contact us at:

  • Company Name: JLHGEXPRESS LLC

  • Headquarters: Houston, Texas, USA

  • General & Support Email: contact@jlhgexpressstore.com

  • Wholesale & Purchasing Department: purchasing@jlhgexpressstore.com

  • Phone Number: +1 (832) 996-6495

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)