Last Updated: July 2026

At JLHGEXPRESS LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://jlhgexpressstore.com/), purchase retail products from our online store, or apply for a wholesale/B2B partnership.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including individual retail shoppers, commercial wholesale buyers, and brand suppliers:

A. Personal & Business Information You Provide to Us

• Retail Account & Order Data: When you register for an account or place a retail order, we collect your full name, shipping address, billing address, email address, telephone number, and order details.

• Wholesale & Supplier Information: When business entities apply for a wholesale purchasing account or brand distribution partnership, we collect company names, business addresses, primary contact details, tax identification numbers (e.g., EIN or State Resale Certificates), and relevant commercial references.

• Payment Information: When you make a purchase, payment details are processed securely through our authorized payment gateways (e.g., Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay). We do not directly store or maintain your full credit card numbers or sensitive banking credentials on our servers.

• Customer Support & Communications: We collect information you provide when you contact our customer service team, submit wholesale inquiries, or subscribe to our newsletter.

B. Automatically Collected Information

When you navigate through our website, we automatically collect certain technical and usage data, including:

• Your Internet Protocol (IP) address, browser type, operating system, and device information.

• Usage details such as the pages you view, the links you click, the date and time of your visit, and the time spent on specific pages.

• Referring website addresses and exit pages.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Process and Fulfill Orders: Process retail transactions, verify wholesale accounts, manage palletized freight shipments, and coordinate delivery to residences, businesses, or Amazon FBA prep facilities.

• Account Management: Maintain and secure your retail or B2B account, process supplier applications, and verify compliance with brand distribution and MAP (Minimum Advertised Price) policies.

• Customer Communication: Send order confirmations, shipping notifications, tracking updates, invoices, and respond to your customer service inquiries.

• Website Optimization & Security: Analyze site traffic and user behavior to improve our layout, product offerings, and functionality, while protecting against fraudulent transactions, unauthorized access, and legal liability.

• Marketing & Promotional Updates: Send newsletters, new catalog releases, or promotional offers (you may opt out of marketing communications at any time).

3. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal or business data to third parties for financial gain. We only share your information with trusted third parties under the following limited circumstances:

• Service Providers & Logistics Partners: We share necessary shipping and contact details with established shipping carriers (e.g., UPS, FedEx, USPS, DHL, and LTL freight providers), warehouse fulfillment centers, and payment processors to successfully execute and deliver your orders.

• Brand & Supplier Verification: In the course of maintaining compliant wholesale pipelines, we may verify authorized distributor relationships or commercial credentials as required by brand partners.

• Legal Compliance & Protection: We may disclose your information if required to do so by law, regulation, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of JLHGEXPRESS LLC, our customers, our brand partners, or others.

• Business Transfers: If JLHGEXPRESS LLC is involved in a merger, acquisition, asset sale, or corporate restructuring, user and customer information may be transferred as a business asset.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

• Essential Cookies: Necessary for basic website functionality, user authentication, and secure checkout.

• Analytics Cookies: Help us understand how visitors interact with our website so we can improve site speed and mobile performance.

• Cookie Management: You can choose to disable or reject cookies through your web browser settings. However, doing so may affect the functionality of certain features on our store, such as the shopping cart or checkout process.

5. Data Security & Protection

We implement industry-standard administrative, technical, and physical security measures to protect your personal and commercial information from unauthorized access, loss, misuse, or alteration. We use Secure Socket Layer (SSL) encryption for all online communications and checkout processes. While we strive to protect your data using robust security protocols, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

6. Your Privacy Rights (CCPA/CPRA Compliance)

Depending on your state of residence, including California (under the California Consumer Privacy Act / California Privacy Rights Act), you may have specific rights regarding your personal information:

• The Right to Know: You may request access to the specific categories and pieces of personal information we have collected about you over the past 12 months.

• The Right to Deletion: You have the right to request the deletion of your personal information held by us, subject to certain legal and commercial record-keeping exceptions.

• The Right to Correction: You may request that we correct inaccurate personal data we maintain about you.

• The Right to Non-Discrimination: We will never discriminate against you, deny you services, or charge you different rates for exercising your privacy rights.

To exercise any of these rights, please contact our privacy team at contact@jlhgexpressstore.com.

7. Third-Party Links

Our website may contain links to third-party websites, brand partner sites, or payment portals. We do not control and are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy (COPPA Compliance)

Our website and services are intended for general adult audiences and commercial business partners. We do not knowingly solicit or collect personal information from individuals under the age of 18 (or under the age of 13 in accordance with the Children’s Online Privacy Protection Act). If we learn that we have inadvertently collected personal data from a child without verified parental consent, we will take immediate steps to delete that information from our systems.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or regulatory standards. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website following the posting of revised terms confirms your acceptance of those updates.

10. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

• Company Name: JLHGEXPRESS LLC

• Headquarters Address: Houston, Texas, USA

• Privacy & Support Email: contact@jlhgexpressstore.com

• Wholesale & Purchasing Department: purchasing@jlhgexpressstore.com

• Phone Number: +1 (832) 996-6495

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)